Guidelines
Process
Orders process in the following sequence:
sending a message with:
confirmation of order’s receipt
information about the artwork
schedule
the amount to be paid
link to the invoice via PayPal
after invoice receipt, scheduling a meeting with the print service
sending a report informing the print service’s schedule
preparation of package and additional documents
after receiving the print:
signature
packaging
shipping
sending a report containing a photographic record of the signing and packaging
sending a report with the shipment tracking code issued by Japan Post
The estimated time to ship an order is about 30 days.
Digital files
all images by Ailton Demarqui Alves - all rights reserved
all images are original productions
all images digitally produced, through specific software for digital painting
additional references obtained via photography and digitized manual sketches
additional photographs and images by other artists used with permission and the copyrights belong to their authors
there will be no providing or sharing of digital production and print files
if there is interest in the licensing of the use of images in whole or in part, please consult me via email, citing the title of the work and the terms of use
the images are printed in Japan through a specialized printing service, with the highest quality guarantee for materials, equipment and procedures duly supervised personally by the author
giclée print on specific fine art paper weighing between 350 and 365 g / m2
around the printed image there will be a 2 cm wide border
Payment, cancellation, return
payments accepted via PayPal, through invoice issued from the service website
cancellation of confirmed orders and the return of artwork will not be accepted
there will be no return of payments
if the delivered print is damaged, please notify me as soon as possible so we can establish the best possible solution to the problem
Signature, identification, certification
the images are digitally signed and dated
the images contain a unique digital stamp, added to the signature, in the file destined for the printing service
prints are signed and dated manually on the reverse side
prints are manually identified and numbered in the margin
every print receives a certificate of authenticity signed by the author
an identification sheet, A4 size, accompanies the print to be affixed in the back of the frame with the following content:
Artwork's name
Numbering
Place and date of production
Service responsible for printing
Acquisition date
Contact
Receiving, preparing, sending
the entire process of receiving the prints, signatures, packaging, and shipping will be documented photographically and sent to the buyer via email and file sharing service
the prints are carefully rolled, protected with paper and manually packed in a cardboard box with a variable size of 600 x 150 x 150 mm or 800 x 150 x 150 mm, 5 mm thick walls
the estimated time for delivery to the post varies from 15 to 20 days from the date of the order in the printing service
shipment by mail from Japan delivery in 4 days approximately via EMS (source: Japan Post)
please consider that despite proceeding with the greatest diligence to have the orders delivered in the shortest possible time, I do not take responsibility for delays caused by problems beyond my control
please also consider that I do not take responsibility for stolen or lost products